According to a survey conducted by USA Today and Compuware, the American hotel group Marriott is leading the industry when it comes to provides a fast experience on their consumer website marriott.com. The study was measuring the speed, navigation and rooms details of different hotel brand websites.
Marriott website drive about 12M unique visits a month with about 3,600 hotels to offer.
Now if you investigate further on the Gomez website (US chains only) you will see that other hotel brands are leading in their own category where the latest benchmarch study was made between July and August 2011.
For instance Best Western wins the best response time with 0.354s. The European hotel group Accor wins the category for website availability at 99.99% and Hyatt is the leading brand when it comes to consistency. More information of the different tests are available here.
It's interesting to note that Starwood is at the bottom of the 25 hotel groups studies with a response time of over 3s.
sometime back we been to Hyderabad on a trip and it was Hotel Marriott where we did stay in. I think, they do not compromise with their quality.
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Posted by: Zoey Dowdle | Wednesday, September 28, 2011 at 05:08 AM
i think it is marriot
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Posted by: Mark Waugh | Monday, September 26, 2011 at 12:20 PM
this information is very interesting to read.
while you should update more details about hotel reservation software, its very helpful to us.
I suggest easyinnkeeping.com it's might be useful for hotel reservation
Posted by: Gideon Stanley | Tuesday, September 20, 2011 at 04:59 PM
It'll be important for each one of these hotels to use the latest and greatest technology available. Has anybody seen what http://hotelogix.com is doing for cloud based property management software?
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