This Week In Hotels #5 (FourSquare, Online Concierge, Hotel website review)

In this week’s episode of This Week in Hotels, Josiah and I discuss:

• Can Foursquare (and other geo-location apps) really benefit your hotel…or is it just a waste of time?
• Change is in the air…or is it? Daniel Edward Craig wrote an article getting a lot of buzz: Is the role of the concierge going away? We talked about how Hyatt’s Andaz brand is eliminating the front desk and concierge AND giving away free amenities. Is that something other hotels should imitate? How how John Wallis (VP Strategy at Hyatt) and his team are disrupting the front desk at their hotels. John, if you read this, we would love to have you on a show to discuss this further...

• Question from our audience: How do you know which travel websites are safe to use your credit card? (Plus, how someone tried to steal my identity this week…)
• New feature: we review a hotel’s website on the spot. Today we analyzed a hotel in the Peak District in the UK called The Bridge End
  
• Ciaran’s Hotel Website Marketing workshop in Dublin in September

Do you prefer the audio version to listen on the go? Grab the mp3 file here.

We need your questions for next week’s show! If you have one, please leave it in the comments below…or use Twitter with the hashtag #twih

Previous shows can be found right here.

Comments

[Concierge]

Concierge is indeed a booming business. Not so much in the hotel industry, but definitely in the private sector. Better late than never.

[Personal Concierge]

As time is changing and competition is increasing there is big potential market for personal concierge and as everyone's life is busy so personal concierge is the best solution!

[Troncones Beach]

Great post!!! I would like to recommend my friends to have a look over this post. Good day.

[Car Mp3 Players]

Thank you for sharing! i have a problem about the hotels have free wireless network?

[jay]

i like those glasses

[Hotels Melbourne Australia]

You have a point. Very insightful. A nice different perspective.

[India vacation packages]

Interesting blog....nice to read

[Guillaume Thevenot]

@Nike Shox - Thanks buddy

@Whistler - not sure is this on topic but I will give you the benefits of the doubt

@BA - thanks your kind words and your support. We try to get better every week

[BA]

Hat’s off. Well done, as we know that “hard work always pays off”, after a long struggle with sincere effort it’s done.

[Whistler Flights]

Great post! Thanks for outlining the various options for when things at the airport go wrong. I will definitely keep the alternative flight and hotel finder applications in mind if I'm ever (hopefully not!) in this situation.

[nike shox NZ]

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